SmallBizGenius Analysis
Blanknyc receives mixed reviews, with customers praising the product quality but frequently criticizing customer service and order fulfillment. While some customers report positive experiences, the prevalence of negative feedback suggests potential reliability issues for small business owners.
Category Breakdown
Scores based on analysis of 15 recent reviews
Customer Service
2.0/10Many reviewers report negative experiences with Blanknyc's customer service, citing unhelpful representatives, lack of communication, and difficulty resolving issues. For example, one reviewer described a customer service representative as "condescending, rude, mocked me for asking questions, etc."
11 reviews mention thisOrder Fulfillment Issues
3.0/10A significant number of reviewers experienced problems with their orders, including canceled orders, incorrect items shipped, and missing items. One reviewer stated, "I did NOT receive a pair of jeans that I ordered," highlighting a complete failure in order fulfillment.
8 reviews mention thisProduct Quality
8.0/10Several reviewers express satisfaction with the quality and style of Blanknyc's products, particularly their jackets. One reviewer noted, "Great products, unreliable company," indicating a positive view of the product itself despite issues with the company's service.
5 reviews mention thisShipping and Delivery
4.0/10Some reviewers complain about slow shipping, unexpected shipping costs, and failures to meet promised delivery timelines. One reviewer mentioned paying extra for two-day shipping but experiencing significant delays: "I paid the extra cost to have a jacket shipped two day delivery. It is now 5 days after the order date and I found out it isn't going to arrive until 4 more days from today."
4 reviews mention thisReturns and Refunds
3.5/10A few reviewers reported difficulties with returns and refunds, including having to jump through hoops to get a return label and delays in receiving refunds. One reviewer stated they "had to jump through hoops to get it returned with a free shipping label."
3 reviews mention thisPros & Cons
What Customers Love
"I do like their products."
"I ordered a jacket form the website, and recieved it about a week later. I find that to be very fast delivery since it was overseas!"
"Customer service/the supervisor were very nice"
Common Complaints
"Absolutely horrific. I spoke with Yvonne on the phone and she was condescending, rude, mocked me for asking questions, etc."
"I ordered a Blank NYC jacket online and later received an email (with no apology) saying that my order was canceled because the item was out of stock."
"The sizes are ridiculous for the price you pay. You have to be a size 2 to wear a large."
"They also didn't trust me that it was defective until I sent 2 rounds of photos. Come on!"
"I paid the extra cost to have a jacket shipped two day delivery. It is now 5 days after the order date and I found out it isn't going to arrive until 4 more days from today."
Common Questions About Blanknyc
Answers derived from customer review patterns
Is Blanknyc legit and trustworthy?
Based on the reviews, Blanknyc's legitimacy is questionable due to frequent reports of order cancellations, incorrect shipments, and poor customer service. While some customers receive their orders without issue and are satisfied with the product quality, a significant number experience problems that go unresolved. The company's inconsistent performance makes it difficult to recommend them as a reliable source, especially for time-sensitive purchases. Customers may want to consider purchasing Blanknyc products through third-party retailers with more reliable customer service.
Based on 8 reviewsDoes Blanknyc have good customer service?
The consensus from the reviews indicates that Blanknyc's customer service is generally poor. Many customers report encountering rude or unhelpful representatives, experiencing difficulties getting responses to inquiries, and struggling to resolve issues with orders. Some reviewers specifically mention long wait times, lack of communication, and being given the runaround when seeking assistance. While a few reviewers mention positive interactions with customer service, these instances appear to be the exception rather than the norm.
Based on 11 reviewsWhat is Blanknyc's return policy like?
Based on the reviews, Blanknyc's return policy can be difficult to navigate. Some customers report having to "jump through hoops" to obtain a return label, while others mention delays in receiving refunds. One reviewer noted that they were initially required to pay for return shipping, which is unusual in today's market. The overall impression is that the return process is not customer-friendly and can be a source of frustration.
Based on 3 reviewsLooking for Something Different?
Compare Blanknyc against 522 similar lifestyle & perks options.
View Alternatives